Return & Refund Policy
Cancellation Policy:
- Orders can be cancelled only before dispatch.
- Once the order has been shipped, cancellation will not be possible through the website.
Return Policy:
- Due to the consumable and personal care nature of these products, Herbal Powders, Ayurvedic Powders, Vitamins, and Face Packs are non-returnable and non-exchangeable once opened.
- Returns will be accepted only in the following cases:
- Damaged or leaking packaging
- Expired product
- Wrong item delivered
- Missing item in a combo order
- In case pickup service is unavailable, customers may be required to share clear images/videos for verification.
Refund Policy:
- Once the issue is verified and approved, the refund will be processed.
- Refunds will be initiated within 5–7 working days to the original mode of payment.
Important Notes:
- Products must be unopened and in original sealed condition to qualify for any claim.
- Complaints must be raised within 48 hours of delivery with proper proof.
- Taste, smell, texture, or personal results are not considered valid reasons for return.
- Minor variations in color, aroma, or texture are natural for herbal products and not treated as defects.
- Storage conditions after delivery are the customer’s responsibility.