Return & Refund Policy

Cancellation Policy:

  1. Orders can be cancelled only before dispatch.
  2. Once the order has been shipped, cancellation will not be possible through the website.

Return Policy:

  1. Due to the consumable and personal care nature of these products, Herbal Powders, Ayurvedic Powders, Vitamins, and Face Packs are non-returnable and non-exchangeable once opened.
  2. Returns will be accepted only in the following cases:
  • Damaged or leaking packaging
  • Expired product
  • Wrong item delivered
  • Missing item in a combo order
  1. In case pickup service is unavailable, customers may be required to share clear images/videos for verification.

Refund Policy:

  1. Once the issue is verified and approved, the refund will be processed.
  2. Refunds will be initiated within 5–7 working days to the original mode of payment.

Important Notes:

  • Products must be unopened and in original sealed condition to qualify for any claim.
  • Complaints must be raised within 48 hours of delivery with proper proof.
  • Taste, smell, texture, or personal results are not considered valid reasons for return.
  • Minor variations in color, aroma, or texture are natural for herbal products and not treated as defects.
  • Storage conditions after delivery are the customer’s responsibility.